ArcaMax

Q: I paid $7,155 for a business class ticket from Hartford, Connecticut, to Dublin on Aer Lingus. When a pilot strike threatened my trip, the airline emailed me three options, including a full refund, which I selected.

Aer Lingus refunded me $6,096 but withheld $1,058, claiming that business class tickets only qualify for an 85% refund. I filed...Read more

Q: My husband and I were downgraded from premium economy to economy on an Iberia flight from Chicago to Madrid. We booked with Avios miles and paid $543 in taxes. Under EC 261, the European airline consumer protection regulation, we're entitled to 75% of the ticket value as compensation. This is roughly 29,452 Avios miles.

But Iberia only gave ...Read more

After Frances Dooley's hotel booking is canceled, Booking.com says it will refund her new room's higher cost, but then it goes silent. What can you do if a company breaks its promise?

Q: I reserved a hotel on Australia's Gold Coast through Booking.com for a family reunion, but they canceled my reservation because of an overbooking. Booking....Read more